SUPPORTS ITEM NO. 3
                                            CS&B COMMITTEE AGENDA
                                            FEBRUARY 22, 1996    



                             ADMINISTRATIVE REPORT

                                            Date: February 4, 1996
                                            Dept.     File:    SP     02.22

    TO:       Standing Committee on City Services & Budgets

    FROM:     General Manager of Community Services
              General Manager of Corporate Services
              in consultation with Corporation Counsel

    SUBJECT:  Vancouver Museum Operation Review - Staff Report


    RECOMMENDATIONS

         A.   THAT Council  approve Option  5: "Regenerate on  the Existing
              Site"  as  outlined in  the  consultants'  report, "Vancouver
              Museum Operations Review"* (on file in the office of the City
              Clerk) and in the Executive Summary of the report attached as
              Appendix A, as the developmental option for the future of the
              Museum and direct staff to commence the process  to implement
              the option as outlined in this report.

         B.   THAT Council  direct staff to  exercise the City's  option to
              terminate  the   operating  agreement  between  the  City  of
              Vancouver and the Vancouver Museum Association as provided in
              the agreement dated January 1, 1988. 

         C.   THAT Council  direct staff  to implement the  transition plan
              outlined  in  this report  and authorize  a  budget of  up to
              $75,000 for  associated costs including the  extension of the
              contract with Sears & Russell Consultants Limited as outlined
              in  this report,  subject to  approval by  the City  Manager;
              Source of funds to be the 1996 Operating Budget.

         D.   THAT the City direct staff to report back  on the creation of
              a new  society, the Vancouver  Museum Society (VMS)  and that
              Council appoint members to  the Board of the VMS,  and invite
              the Vancouver  School Board and Province  of British Columbia
              also to make appointments to the new Board. 

         E.   THAT Council direct staff to approach the Province of British
              Columbia  and the  Royal  British Columbia  Museum (RBCM)  to
              explore the possibility  of a relationship  with the RBCM  in
              the operation of the Museum.


     *LIMITED DISTRIBUTION TO COUNCILF.THAT Council direct staff to prepare
    and  report back with an  operating agreement between  the City and the
    new society,  or between  the City and  the new society  in association
    with  the  RBCM,  setting out  terms  and  conditions  with respect  to
    cultural  objectives  and financial  performance  as  outlined in  this
    report.

         G.   THAT Council  approve in  principle a supplementary  grant to
              the new  society of up to  $200,000 per year for  a period of
              three years, subject to  a staff report back with  a detailed
              operating plan and budget request from the new society. 

                                     - 2 -

         H.   THAT   Council   direct  staff   to   include  the   facility
              infrastructure and exhibit  capital requirements outlined  in
              this report as "Option 5"  for consideration in the 1997-1999
              Capital Plan.

         I.   THAT Council direct staff to report back on the status of the
              Vancouver Museum Foundation. 

         J.   THAT Council  direct staff  to review and report back on  the
              City's relationship  with all  the major exhibiting  cultural
              institutions.

    CITY MANAGERS' COMMENTS

         City  staff  have  received  and  assessed  the  Vancouver  Museum
         Operations  Review* report,  and found  it both  comprehensive and
         credible. Many of the  findings are unfavourable, but  the options
         presented  are reasonable and  the recommendations are persuasive.
         Staff  conclude that the City should take action and believe there
         are clear alternatives before Council.  

         The recommended option, to  attempt to revitalize the institution,
         comes  with no guarantee of success, only the best odds available.
         Should Council  wish to  pursue this  option,  staff believe  that
         clear  direction from  Council and  swift action  are critical  to
         restoring community confidence, investment  and involvement in the
         institution.  

         Should Council not  wish to proceed  with the recommended  option,
         rather than  initiate a  half-measure, staff would  recommend that
         the institution be "mothballed".

         The City Manager RECOMMENDS approval of A through J.


    COUNCIL POLICY

    There is no applicable policy.


                                    *LIMITED DISTRIBUTION TO COUNCILPURPOSE

    The purpose  of this report is  to provide Council with  an overview of
    the consultants' report resulting  from the Vancouver Museum Operations
    Review*,  and,  to  provide  City staff  recommendations,  including  a
    proposal for  implementation, for  the future direction  of the  City's
    relationship with the Vancouver Museum.

    BACKGROUND

    The  City of  Vancouver owns  an extensive  and valuable  collection of
    archeology, ethnology, human and natural history artifacts which it has
    entrusted  to the  Vancouver Museum  Association, an  independent, non-
    profit society,  for the purposes  of collection, research,  and public
    presentation and interpretation.

    Over  the years,  the  Museum has  been  housed in  several  locations,
    finding a permanent home in  1968 in Vanier Park.  At  different times,
    the  Museum has  been run  as civic  department, collectively  with the
    Planetarium   and  the   Maritime   Museum,  and   as  an   independent
    organization.  In 1987 the Vancouver Museum Association was established
    with an independent Board of Directors. 

    The relationship between the City and the Association is detailed in an

                                     - 3 -

    operating lease.   In addition to the collection, the City provides the
    building, building support  and maintenance, as well as operating funds
    to  support the  VMA's  activities.    In  1995  the  Vancouver  Museum
    Association's civic operating grant was $637,000.    
    Since its  independence, the  Museum has undergone  frequent management
    turnover,  and  extensive  organizational,  curatorial,  and  financial
    change.  Attendance and revenues have been declining for over 10 years.
    In  1994, in  an attempt to  address these  problems, the  VMA Board of
    Directors adopted a "Business  Plan" which had the expressed  intent to
    balance fiscal and operational objectives.  

    After two years, the results included the elimination or reduction of a
    number of  public programmes and  exhibitions, as  well as a  number of
    staff who delivered programming  and earned income.  The  staff layoffs
    resulted in a  six month strike which closed the  museum to the public.
    The "Business Plan" failed to stem the decline in earned revenues,  and
    the  institution  continued  to  rely  on maintaining  high  levels  of
    government support,  in particular from  the City,  while reducing  the
    level  of public service.  Since reopening after the strike, attendance
    has  continued to  decline.   Where the  Museum once  attracted 175,000
    people per year, in the first 10  months of 1995 it attracted just over
    25,000.

    In order  to be  fully informed  to consider  funding requests,  and to
    evaluate the  City's ongoing  investment in the  institution, including
    future  lease  commitments,  Council   directed  staff  to  initiate  a
    comprehensive review of the Museum's operations.

                             *LIMITED DISTRIBUTION TO COUNCILReview Process

    The purpose of the review was to assess the current operations, provide
    an  assessment of  the institution's strengths  and weaknesses,  and to
    identify and  evaluate reasonable  options for the  Museum's curatorial
    direction,  the  City's  cultural  objectives and,  management  of  the
    institution.

    At  Council's direction, a Steering Committee was struck to oversee the
    selection of consultants and  program of review.  The  Vancouver Museum
    Association Board  of Trustees and  the Vancouver Municipal  & Regional
    Employees Union (now CUPE 15)  were invited to appoint  representatives
    to the committee. Mr. Craig Aspinall representing the Trustees, and Mr.
    Sandy  Blair, representing the VMREU, joined with staff from the Office
    of Cultural Affairs, Community Services Group as well as the  Office of
    Budgets and Research,  Corporate Services Group,  to form the  Steering
    Committee.

    A call for consultants'  proposals was conducted through advertisements
    in local and  national newspapers,  and through the  B.C. and  Canadian
    Museum  Associations.   Following an  extensive selection  process, the
    Steering  Committee recommended for Council's approval, the appointment
    of  Sears &  Russell  Consultants  Limited,  in  association  with  The
    Economic Planning Group.

    Sears & Russell  have an  extensive background in  museum planning  and
    operations  having completed  similar  studies for  many municipal  and
    provincial museums.   The Economic Planning  Group (EPG) are  financial
    management consultants.   The review was  carried out by a  Study Team,
    under the direction of  Sears & Russell, and included  consultants with
    specialized  expertise in  areas of  museum planning,  conservation and
    collection management, fund-raising,  public policy, tourism, marketing
    and economic and management consulting.

    The Study Team, in consultation with the Steering  Committee, initiated
    an extensive program of consultation including past and present members

                                     - 4 -

    of  the museum board, volunteers and staff; City Councillors and staff;
    representatives from affiliated  societies; arts  councils and  funding
    agencies; regional and provincial  museums; the Vancouver School Board;
    regional tourist attractions and agencies. 

    Consultation  included one-on-one  interviews and  written submissions,
    group   meetings,  as  well  as   a  call  for   public  input  through
    advertisements  in local  newspapers. Both  the Steering  Committee and
    Study  Team were overwhelmed by the level of interest and participation
    in this review by a wide range of stakeholders.
    Following this consultation and review, the Study Team drafted a  final
    report,  "The Vancouver Museum Operations Review"*.  The full report is
    on file at  the Office of the City Clerk.  The Executive Summary of the
    report is attached as Appendix A.

    DISCUSSION

    The  review is  organized  in  three  sections:  "Part  1  Analysis  of
    Findings"  assesses the Museum's current operations.  "Part 2 Proposals
    for the Future" identifies a range of options for future directions for
    the museum together with a set of four possible operational  models for
    Council's  consideration.    "Part  3  Recommended  Future  Directions"
    provides more detailed analysis and the consultants recommendations for
    the  future  of  the Museum,  along  with  strategies  for implementing
    change. 

    "Part 1 Analysis of Findings":

    Need for Change

    Staff  recommend reading the  original consultants' report,  on file at
    City Clerk, as the following is necessarily a too brief summary.
     
    While  the analysis of current operations identifies the Museum and the
    collection  as important and valued resources in the community, it also
    outlines a long record of substantive and significant problems with its
    operation.    This  includes   issues  of  governance  and  management;
    finances; deterioration  of programming, and the  consequent erosion in
    attendance,  and very  low community  profile.   It also  documents the
    inability of the current operator, the Vancouver Museum Association, to
    effectively address these issues over time.

    The severity and complexity  of the operational problems are  such that
    neither  the Study Team nor staff can  recommend to Council a simple or
    easy  solution.    However, it  is  the  strong  recommendation of  the
    consultants that  immediate  action be  taken,  as outlined  below,  to
    provide  the  opportunity for  renewed  public interest  in  the City's
    collection and the institution.  

    "Part 2 Proposals for the Future":

    Options for Change

    The Study  Team  examined  the  full spectrum  of  development  options
    ranging  from  closing  the  Museum through  to  injecting  significant
    capital  and increased  operating funds  into a  new facility in  a new
    location.  In brief, the six viable options presented included:

         Option 1  "Terminate"
         In  this option,  the  City would  terminate  the operating  lease
         agreement  with the  VMA, close  the building  and dispose  of the
         collection.

                                     - 5 -

                         *LIMITED DISTRIBUTION TO COUNCILOption 2"Mothball"
         In  this  option, the  City  would terminate  the  operating lease
         agreement with the  VMA and  close the building,  but retain  some
         staff  directly to  document and  care for  the collection.   This
         leaves open the possibility to either dispose of the collection or
         re-open the Museum to the public at some future date.

         Option 3  "Status Quo"
         The  Museum would continue as it  currently operates retaining the
         same Board, management and staff structure with a new, but similar
         operating lease agreement with the City at the same rate of annual
         operating funding.

         Option 4  "Re-Organize"
         In this option the Museum is reorganized and refocussed within the
         current level of Civic financial support.  However, the City would
         become  more  actively involved  through  the  appointment of  the
         majority of the Board by the City, and through an annual review of
         the  Museum's  grant application  to  ensure  compliance with  the
         City's cultural objectives. 

         Option 5  "Regenerate on Site"
         As a basis  for change, this option  builds on Option  4 including
         the institutional  restructuring.  In addition,  this option calls
         for  a one-time infusion of  capital funds to  update the building
         and exhibit  infrastructure, as well as  increased operating funds
         for a  period of  three years  until such time  as the  Museum can
         regain and target realistic earned revenues opportunities.

         Option 6  "Relocate and Rebuild"
         In  this  option, as  in  Option  4 and  5,  the  Museum would  be
         organizationally  restructured, and relocated  into a more central
         location.   This  would require  a major  capital commitment  of a
         site, building and exhibit infrastructure funding from the City as
         well as an ongoing increase in operating funds.

    In  addition  to  these six  options,  the  Study  Team presented  four
    potential operational models which  could apply to  Options 4, 5 or  6.
    They examined  the relationship of the  City to its  collection, and to
    the operating society, and include:

         Model 1   Operation by the City of Vancouver
         This model returns the responsibility for day-to-day operations to
         the  City.   The City  has a  more direct  role in  protecting its
         assets,  and   assumes  total  financial  responsibility  for  the
         Museum's support.
         Model 2   Operation by Another Institution
         This  model would turn the  responsibility for the  Museum over to
         another cultural  institution, such as the  Royal British Columbia
         Museum, or the Museum of Anthropology.  The City would continue in
         its' current role as a funder, but without obligations for day-to-
         day operations.

         Model 3   Operation by a New Museum Society
         This  model is similar to  the current model,  in that a separate,
         non-profit society operates the Museum on behalf of the City.  The
         Study  Team,  however, recommend  that  a  new Museum  society  be
         formed, that the City appoint the majority  of the Board, and that
         the  City become  more  involved in  the  review of  the  Museum's
         cultural and  financial operations through an  annual grant review
         process.

         Model 4   Operation by  a New  Museum Society in  Association with
                   Another Institution

                                     - 6 -

         In this model, it is proposed that the operations of the Museum be
         undertaken  by  a  restructured  society  in  association  with  a
         cultural institution,  such as the Royal  British Columbia Museum,
         or the Museum  of Anthropology.   This option  marries the  proven
         management skill  and expertise  of a successful  institution with
         the governance and cultural direction of a local society.

    "Part 3 Recommended Future Directions"

    Recommended Option

    The  Study  Team  reviewed  the  cultural,  operational  and  financial
    implications  of each  option and  model, and  recommend that  the City
    implement Option 5/Model 4: 

         Regenerate  on   Site/Operation  by   a  New  Museum   Society  in
         Association with Another Institution 

    In the Study Team's view, Option 5 is the  minimum level of change that
    is  necessary to transform  the Museum  from its  current state  to one
    which reflects the vibrancy of Vancouver; and Model 4 provides the best
    operational mechanism to deliver this change.

    The Study Team  was unable to recommend any option  which would provide
    for  the  retention  of  the  current  society,  the  Vancouver  Museum
    Association.  It  is therefore recommended  that Council terminate  the
    operating  lease  agreement  with  the  Vancouver  Museum   Association
    effective  immediately and direct staff  to develop and  report back on
    the creation of a new society, as outlined above.
    The Study Team  did not recommend Option  3 or 4.   It is their  belief
    that  without significant  restructuring and  investment of  funds, the
    institution will continue a downward trend which would likely result in
    its  closure.   If Council  wishes  to reduce  or limit  it's grant  to
    current levels, it is the recommendation of the Study Team, endorsed by
    the Steering Committee  and staff, that as an alternative  to Option 5,
    Council direct staff to report back on the steps necessary to implement
    Option 2: "Mothball".  

    Association Model

    The Study Team identified the association  model, (Model 4) as the most
    advantageous operational model. Potential partners were examined and it
    was  concluded that  an  association with  the  Royal British  Columbia
    Museum (RBCM) would be most mutually beneficial. 

    To ensure that  local interests remain primary within  the institution,
    the  Study Team have recommended that the City encourage a relationship
    between a new Vancouver-based  society providing overall governance and
    direction, and the RBCM to  manage and operate the Museum based  on the
    City's collection.

    The RBCM  has a  proven track  record, and  the necessary  expertise in
    exhibition  development,  collections management,  community relations,
    marketing, and management to  make the recommended changes in  a timely
    manner.   Most importantly, the collections and curatorial direction of
    the two institutions are compatible. 

    There   are  a  number   of  possible   structures  and   divisions  of
    responsibility  between  a  new  Vancouver-based  organization  and  an
    operating entity such  as the RBCM.  These range  from a very focussed,
    short-term  contract to  supply specific  expertise or  services, to  a
    multi-year  association sharing  responsibility for  all aspect  of the
    Museum's  governance and operations.  It is anticipated that this would
    be a  time-limited relationship  and that the  Vancouver society  would

                                     - 7 -

    develop the  local  resources to  operate  independently of  the  RBCM.
    However, the potential  for an on-going relationship could be revisited
    in year 2 of the agreement.

    Senior City staff have had exploratory discussions with the Director of
    the  Royal British  Columbia Museum, as  well as with  officials in the
    Ministry  of Small  Business, Tourism  and Culture   and  have received
    sufficiently positive response to seek Council's direction to explore a
    potential  relationship more formally and report back to Council with a
    framework for an agreement. 
    Operational Change

    Within the framework of the governance and  operation model recommended
    by the Study Team for Council's consideration,  the report also makes a
    series  of recommendations to the future Museum society to more clearly
    focus the Museum's vision, image and public service, including:

         Niche:
         It   is  recommended  that   the  Museum  focus   its  efforts  on
         communicating  the story of Vancouver and its setting.  This niche
         embraces a full and varied history of the City from  the evolution
         of the natural environment, its extensive settlement  by the First
         Nations  through to  contemporary settlement  and issues  on urban
         growth.   This niche provides  a forum for  exhibitions and public
         programming which is focussed  and relevant to Vancouver residents
         and visitors.

         Collection:
         It is recommended that the collection be retained in its entirety,
         in the short term, until it has been thoroughly documented to meet
         contemporary museum  standards, to  determine the significance  of
         the collection, its appropriateness  to the Museum's newly defined
         and more  focussed niche, and to provide the information necessary
         for  curatorial efficiency  and  to monitor  the  security of  the
         artifacts.

         Once  the  documentation process  is  complete,  and the  thematic
         thrust of the Museum  has been clearly defined, a  thorough review
         of  the collection should be undertaken to assess what actions, if
         any,  need  to  be  undertaken with  respect  to  accessioning and
         deaccessioning.

         Service to the Public:
         It is recommended that  the Museum direct the delivery  of all its
         services to meet  the needs  and interest of  the Museum  visitor,
         both City resident and tourist.

         It is specifically recommended that  the Museum direct its efforts
         to provide educational and other public programs, and to provide a
         full range of attractive,  long-term and short-term exhibits which
         further its mandate and niche.

         Image and Programming:
         It  is  recommended  that  the  Museum  ensure  that  all  of  its
         presentations to, and communication  with the public be undertaken
         in a  manner which reinforces the  image of the Museum  as a vital
         and relevant part of the community.
         Public Participation:
         It is recommended that a public consultation program be  initiated
         as soon as  possible to explore how the  Museum could better serve
         and  relate to the various  communities that comprise  the City of
         Vancouver.

         It is recommended that  a "Friends of the Museum"  organization be

                                     - 8 -

         established to advise  the Museum on the views and interest of the
         Community.

         It  is recommended that  a "First  Nations Advisory  Committee" be
         established to ensure participation of Native Peoples in the  work
         of the Museum.

         Staffing:
         The Study Team  also makes  important operational  recommendations
         with  respect to  the current  and proposed  staff of  the Museum,
         however,  the   VMA,  as   the  employer,   has  the  full   legal
         responsibility for  its staff.   The Study  Team's recommendations
         call for terminating the City's operating lease agreement with the
         VMA, and the assumption is that the VMS will lay-off its employees
         and contract  staff, in accordance with their contracts or labour-
         management agreements.  

         The Study team found, on the whole, the museum staff is a valuable
         resource, with many talented, skilled and devoted individuals, and
         it is their assumption that most of the staff would be employed by
         the new society.  

         Relationship with the City:
         The  consultants' report proposes that the City take a more active
         role  in   setting  and  measuring  the   cultural  and  financial
         performance  of  the society  entrusted  with  its collection  and
         building.   

         Staff  support  the   consultants'  recommendations  for   a  more
         accountable relationship between the City and the museum through a
         new  governance  structure  and  will be  reviewing  the  range of
         implications  and  best way  to  facilitate  such a  relationship.
         Staff  will review  options  and report  back  to Council  on  the
         creation of a new society and a process for Board appointments.

         The  consultants   also  recommend  that  a   series  of  cultural
         objectives  be made explicit in any new agreements with the Museum
         and that these  be used to measure the  Museum's performance on an
         annual basis.

         In the past,  the Museum was granted operating funds  based on the
         Lease Agreement.  The  consultants recommend that the new  society
         be required  to apply for annual grants in the same manner as most
         other cultural institutions and  that these grants be  reviewed by
         the Office of Cultural Affairs.  
         Many  of  the issues  around  accountability  and  access to  City
         services  and resources raised by  the consultants in this report,
         have  also been  expressed at  various times  by Council  and City
         staff  as well as  the Boards and  management of all  of the major
         exhibiting  cultural  institutions  including  the  Vancouver  Art
         Gallery,  Vancouver  Maritime  Museum  and Pacific  Space  Centre.
         Staff  recommend that Council request a staff review of the City's
         relationships with these institutions. 

         Vancouver Museum Foundation:
         In  1987  the   Province  of  British   Columbia  passed  an   Act
         establishing  the Vancouver  Museum Foundation.   The Foundation's
         objectives were to encourage, receive and administer funds for the
         Vancouver Museum and other  associated institutions as  determined
         by the Board.  The Board was to be a mix of publicly and privately
         appointed members  including an appointment by  the City. However,
         to date, no public Board appointments have been made.
      
         The relationship  between the Foundation and  the Vancouver Museum

                                     - 9 -

         Association,  and  what, if  any, have  been  the benefits  to the
         Museum, is not  yet clear.  While the Foundation  has been active,
         it is reported that no funds have  been contributed to the Museum.
         The Study Team therefore recommend that staff review and report to
         Council on the activities and assets of the Foundation and on  the
         City's  role  and responsibilities  as  outlined  in the  enabling
         legislation with a view to clarifying the relationships.

    Physical Change

    The consultants' report  identifies and itemizes  a series of  physical
    improvements  to improve  the  visitor experience  and thereby  improve
    earned revenue potential as well  as to bring the Museum up  to current
    codes and standards. 

    The building is already scheduled to undergo some major changes through
    the Pacific Space Centre capital improvement  project.  The consultants
    recommendations give priority to those improvements which build  on, or
    complement this work and which enables construction to be undertaken in
    concert with  the Pacific  Space Centre's  timeframe which proposes  to
    close the facility  to the public  from January through May,  1997. The
    Study Team recommendations include improvements to:

         Lobby/Visitor Amenities
         In collaboration with the Pacific  Space Centre project, the Study
         Team recommended  changes to  the lobby configuration  including a
         centralized  point  of  entry,  unified  reception  and  ticketing
         location  to encourage  cross-marketing, improved  lobby exhibits,
         re-instatement of a restaurant, moving the gift shop and improving
         the  quality of the public area finishes to reflect a contemporary
         institution. 
         Image/Signage/Communications 
         A  series of changes to improve the public's ability to access the
         Museum   including  improving   the  entrance,   centralizing  one
         information/ticketing booth for  both tenants, improving  signage,
         improving  gallery  sequencing,  and  producing  current  banners,
         brochures and information materials.

         The Building and its Relationship to the Site
         These  changes are to enhance the Museum's profile within the park
         including    developing    outdoor     exhibits    focussed     on
         natural/historical themes, and improved landscaping.

         The Galleries
         The Study Team recommend developing an overall gallery  plan which
         will provide  a progressive  series of galleries  to support  both
         permanent  and  temporary  exhibitions.    The  proposal  includes
         filling  in  the  courtyard  at wing  "B"  to  provide  additional
         exhibition area and to create  a functional gallery flow  enabling
         the visitor to  move from exhibit  to exhibit without  re-entering
         the lobby.

    The  City's  Facilities  Management  staff  have  conducted  a  general
    overview  of   the  proposal.     Staff  recommend  that   the  capital
    improvements  outlined  in  the  consultants' report  be  reviewed  and
    developed in  more detail  for consideration  in the 1997-1999  Capital
    Plan.

    Implementing the Change

    The Study  Team and City staff recognize that change and the process of
    change  is often difficult and uncertain.  However, by working together
    with  all  interested  members  of  the  community,  the   City,  board
    directors,  staff, volunteers,  and  patrons have  the opportunity  and

                                     - 10 -

    ability  to redefine  and refocus  the Museum  to meet  the community's
    needs.

    To  ensure  continuity of  public service  and  a smooth  and efficient
    transition from the  current operating society  to a new  organization,
    staff are recommending that a Transition Team be charged with planning,
    negotiating and reporting back to Council on:

         the process of transition from the VMA to the new society;
         the  structure of,  and potential  Board  candidates for,  a new
         society;
         the results  of a  detailed operational audit  of the  Vancouver
         Museum  Association   including  the  financial  and  collection
         resources;
         an  operating   agreement  for   the  new   society,  and/or   a
         partnership of the new society and the RBCM;
         a  detailed operating plan and budget for the interim three-year
         period;
         a   detailed   program   and   budget   for   proposed   capital
         improvements;
         the status of the Vancouver Museum Foundation.To ensure continuity
         with  the   review  process,   staff  recommend  that   the  staff
         appointments  to the  Steering Committee continue  as the  core of
         Transition Team.   Neither Cultural Affairs nor Finance staff have
         the time  to manage the  day-to-day operations of  this transition
         process.     Clearly,   however,  the   implementation  of   these
         recommendations will require significant  staff time.  Funding may
         be  necessary to backfill for city staff seconded to this process,
         or  to hire  someone  to undertake  the  City's interests  in  the
         transition period and  staff recommend that a  transition plan and
         budget be developed to the satisfaction of the City Manager.

    Within that  budget, it is  also recommended that  the City extend  the
    contract  of the  lead consultants  of the  Operations Review,  Sears &
    Russell  Consultants Limited, on an "as needed"  basis for a term of up
    to six months, to advise the Transition Team.

    Staff anticipate that  additional consultants may be required to assist
    in  the transition  process.   Included  in  this category,  staff  are
    recommending  a  detailed  financial  audit  of  the  Vancouver  Museum
    Association as well as a detailed collection audit. 

    Proposed Timeline for Change

    It is the  Study Team's belief that clear direction and decisive action
    will  signal  the City's  interest,  rekindle  some  confidence in  the
    community,  and "kick-start" the process of change.  Staff endorse this
    assessment  and,   should  Council  approve   the  recommended  option,
    recommend that an expeditious  transition process should be implemented
    immediately.  The following  timeline proposes a series of  steps which
    result in the development  of a new governing entity, the conclusion of
    a new  operating agreement, and a  plan to revitalize the  building and
    exhibitions.

       Adoption by Council of a Course of Action              February 1996

       Restructure the Governance of the Museum                  April 1996

       Approve the Operating Agreement with the 
       new society and/or the new society in 
       partnership with the RBCM                                   May 1996

       Approve a three-year operating plan and budget             July 1996

                                     - 11 -

       Submit capital improvement program and budget 
         to the 1997-1999 Capital Plan process                    June 1996
     
       Implementation of Operational Changes            April-December 1999

       1997-1999 Capital Plan approved                        November 1996

       Implementation of Capital Improvements             Jan 1997-Dec 1999
    Each of these milestones will require Council approvals.  Staff believe
    that while the  new society will  need a commitment  in principle  from
    Council   to  develop  their  future  plans,  there  are  a  series  of
    opportunities  for  Council  to   review  their  performance  and  make
    adjustments    to   future   funding    commitments   and   operational
    relationships.

    FINANCIAL IMPLICATIONS

    Transition Costs

    Staff have  estimated  the transition  costs  to  be in  the  range  of
    $75,000.  As  the timeframe for  this transition is limited,  staff are
    seeking Council's approval by way of this report to extend the contract
    with  Sears  &  Russell  Consultants  Limited  for  the  provision   of
    transition process advice and implementation as outlined in this report
    possibly including  the  services of  a  Vancouver-based  Co-ordinator,
    subject  to  terms  and conditions  to  the  satisfaction  of the  City
    Manager. 

    Staff  recommend that $75,000 be added to  the 1996 Operating Budget to
    fund  the transition process.  Staff have reviewed alternate sources of
    funds  including the  Vancouver  Museum  Association's  1996  Operating
    Grant.  Under the terms of the agreement, the City continues to pay out
    the  grant in bi-weekly payments during the notice of termination.  The
    Transition Team will be  working toward a seamless transition  from the
    VMA to  a new society, and staff  will be reporting back  to Council to
    seek approval to  transfer the balance of  the 1996 Operating Grant  to
    the new  society.  This new society will have very limited resources in
    the start-up period.  Until the new society is up and running, and some
    noticeable  improvements are  made,  it is  unlikely  that any  private
    sector  funds will be  forthcoming.   Staff are  therefore recommending
    that the transition costs be allocated from the 1996 Operating Budget. 

    Operating Funds

    The  Study Team has measured  the financial impact  of implementing the
    recommended  option in  some  detail developing  an interim  three-year
    operating budget as  well as  long term operating  projections.   Staff
    have reviewed  these assumptions and support  the financial projections
    as reasonable in relation  to past experience at the  Vancouver Museum,
    as well as other local exhibiting institutions.

    In order  to recapture market, there  needs to be an  investment in the
    Museum facility, in the product, and in marketing and visitor services.
    The  report reviewed  the  "Status Quo  Option"  which kept  government
    funding at  existing levels  and concluded that  the institution  would
    have  insufficient resources to carry  on a renewal  program.  Further,
    without  renewal,  attendance and  earned  revenues  would continue  to
    decrease, and  without programs and attendance,  government and private
    sector support would be further jeopardized. The view of the Study Team
    was that without an interim infusion of funds the downward trend  would
    continue to the  point where  the Museum would  close.The Study  Team's
    budget projections indicate  that additional operating  funds of up  to
    $200,000 per year  for three years is required to  underwrite the level
    of activity necessary to  regenerate the institution.  Staff  agree the

                                     - 12 -

    potential success of  the recommended  option is tied  to an  increased
    level  of operating support for  the transition period.   Therefore, if
    Council  approves the  recommendation to  revitalize the  Museum, staff
    recommend  that Council  also  approve, in  principle, a  supplementary
    grant  to the new society  of up to  $200,000 per year for  a period of
    three years,  subject to a report  back with a  detailed operating plan
    and  budget for the new society.  The $200,000 for 1996 would be funded
    as an addition  to the  1996 Operating Budget  estimates which  Council
    previously reviewed in January.


    The long-term  budget projections are  dependant on the  performance of
    the new Museum and assume that, with an improved product, and effective
    management and  marketing strategies, that earned  revenues, government
    grants and fund raising will be improved or restored to previous levels
    and support a modest annual operating surplus.   

    It  should be  noted that  the long-term  operating projections  do not
    anticipate any increase  in funding from the City of  Vancouver, or the
    Province of British Columbia, and,  it is assumed that the Museum  will
    qualify and  be granted funds under  any of the current  or new federal
    Museum programs.

    Other Funding Considerations

    The question of GVRD funding  for the Museum has been raised.  The GVRD
    at  present has  a  modest  program  of  cultural  grants  to  selected
    "regional  cultural institutions" for which the Vancouver Museum in its
    current mode,  is arguably  not  eligible.   At the  same  time as  the
    Vancouver Museum profile  and attendance has been  declining, a network
    of local museums within the region has developed  which makes the early
    prospect of the GVRD being a source of funding more doubtful.  

    The  GVRD has  just recently  initiated a  Regional Strategic  Cultural
    Planning Process but it is not expected that this will have  an  effect
    on Regional funding  policies or programs soon.  This is not to say the
    Council could not be successful through its own channels.  

    If a substantial GVRD commitment could be obtained for both capital and
    operating,  the  City  might  wish  to  consider   either  an  enhanced
    development Option  5, or move up  to Option 6, a new  facility (with a
    broader  mandate) in a  high profile location.   Staff believe that the
    recommended  Option 5  also allows for  this long  term goal  of shared
    funding to remain active.
    Staff  have reluctantly  concluded  that even  with  a smaller  museum,
    Development  Option 4  - a  restructured Museum  organization operating
    within the City's  existing funding framework  - is  not viable in  the
    longer  run.   This  would limit  the  City's financial  commitments to
    current  funding  levels but  is much  less  likely to  achieve revenue
    targets in attendance or in  earned income.  It is also  less likely to
    continue  to attract  funding  from the  senior  levels of  government.
    Staff believe this option is in reality a "slow death" model.

    Consultants and staff believe action by the City of Vancouver is needed
    now as  there is no indication of a commitment from Regional sources in
    the near future.  It is the recommendation of staff that Council direct
    staff to commence the process to implement Option 5 as outlined in this
    report.

    Capital Funds

    The  report  identifies  a  range  of capital  improvements  which  are
    necessary to upgrade the facility to contemporary codes  and standards,
    to improve  the lay-out and accessibility of the Museum, and to provide

                                     - 13 -

    exhibits  and  infrastructure  necessary  to  attract  new  and  repeat
    visitors.

    Preliminary  cost estimates,  attached  to the  consultants' report  as
    Appendix 3.1, are estimated  to be in the order of $13.4 million.  This
    estimate  does not  include any  provision for seismic,  electrical, or
    asbestos upgrading,  which may  be triggered  by a  capital improvement
    program.  

    The Study  Team recommended that the capital  costs be phased over time
    and shared between the  public and private sectors.   They estimate the
    City's share to be  in the range of $5  million and recommend a  phased
    approach  with  the  City  taking  the  lead  role  in  initiating  the
    revitalization.  It should  be noted that this investment has  not been
    put forward as a specific business case, but rather  as the appropriate
    level  of investment by  the City in  a capital program  recommended as
    necessary for regeneration to a viable museum.

    The Museum has recently received a $1 million dollar bequest to be used
    for  capital  improvements.  This,  along with  a  significant  capital
    commitment  from  the  City  would  begin  the  process  of  noticeable
    improvements  in the infrastructure which would in turn help to attract
    further private sector sponsorships and donations.

    Staff recommend that Facilities Development staff, in consultation with
    the  Transition Team, be charged with developing a detailed program and
    budget  for  the capital  and  exhibit  infrastructure requirements  as
    outlined in  the  consultants'  report  as  "Option  5"  for  Council's
    consideration in the 1997-1999 Capital Plan.
    CONCLUSION

    There  is still  a passion for  The Museum.   Many  people have devoted
    immeasurable personal time and  resources over the years to  ensure its
    existence and continued  service to the community.  Both the Study Team
    and the  Steering Committee, on behalf  of the City, wish  to recognize
    and thank them.

    The  Study Team's conclusions, which are the foundation of this report,
    are  the results  of thorough study  and consultation.   Many points of
    view  were heard, opposing points of view were respected. The resulting
    recommendations are not being made lightly.

    Staff  conclude there are two  alternative courses of  action. Each has
    risks.  

    Staff recommend  proceeding with Option 5  - "Regenerate on Site"  - as
    the best available option to secure the institution, the collection and
    the public service.  There are no guarantees but staff believe that the
    value  of a Vancouver museum is recognized and a successful institution
    would  be supported  by the community.   The financial  exposure of the
    recommended  option is  contained, with  control points along  the way,
    and, the innovative but pragmatic approach to governance and operations
    has a reasonable chance of success. 

    If  Council  seeks  an  alternative  to  the  recommended  option,  the
    alternative is Option 2  - to "Mothball" the operation  and collection.
    Staff believe this is viable for the short-to-medium-term, however, the
    community loses this unique access to its history and heritage, and, in
    future,  the risk  is  that  the  community  could  possibly  lose  the
    collection itself.   

    In closing, staff wish to recognize  the extraordinary contributions of
    both Mr. Craig Aspinall, Vancouver Museum Association Trustee,  and Mr.
    Sandy  Blair, VMREU  Representative, Council  appointees to  the Review

                                     - 14 -

    Steering  Committee.  We are grateful for their participation through a
    difficult and  sometimes painful task.   We hope they will  continue to
    remain involved through the  Transition Team and work with the  City in
    developing a new future for the Museum.


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