ADMINISTRATIVE REPORT

                                                   Date: February 19, 1997 
                                                   Dept. File No.:PR\96\075
                                            C.C. File No.: 3701-1

   TO:       Vancouver City Council   

   From:     Chief Constable, in consultation with 
             Director of Finance and City Manager

   Subject:  False Alarm Reduction Program - Staffing Requirements


        THAT Council  approve the  conversion of two  (2) Full  Time
        Equivalent (F.T.E.) temporary clerical help positions to two
        (2) regular full time clerical  positions in the False Alarm
        Reduction Program, at no additional costs, subject  to a job
        evaluation by the Director of Human Resources.


   Approval of regular full time positions require Council approval.


   The  purpose  of this  report is  to  seek Council s  approval to
   convert two F.T.E. temporary full  time clerical positions to two
   full time regular clerical  positions in the office of  the False
   Alarm Reduction Program.


   On June  16, 1992,  Council  approved the  False Alarm  Reduction

   On  May  18, 1993,  Council  approved the  Security  Alarm System
   By-Law  #7111  regulating  user   permits  for  residential   and
   commercial alarms.

   The False  Alarm Reduction Program has  enforced and administered
   the By-law since May 18, 1993 with an authorized staffing of  one
   Alarm  Coordinator,  one (1)  Clerk  III  position and  temporary
   clerical help. 


   From  July 1993, to December  31, 1993 the  program issued 18,218
   alarm  permits  and  generated   approximately  $320,000  in  net
   revenues (excluding one time startup costs).

   In the  calender year of  1994, 24,758 permits were  issued.  The
   total revenue for  the calender year was $540,898.   This was the
   first  full year  of  the program  and  many more  administrative
   procedures were  required to be initiated  and processes properly
   setup.  Some of the major tasks were:

        a.   Actual  enforcement  of   the  by-law,  obtaining   the
             required evidence and  setting up a court  file for the
             By-law Prosecutor.

        b.   Issuing permit  cancellations for excessive  alarms and
             police  response cancellations to  premises that failed
             to have their permits reinstated.

        c.   Permit reinstatement  process  to ensure  alarm  system
             problems have been addressed and special conditions, if
             required, have been complied with.

        d.   Establish  and  maintain  an   appeal  process  to  the
             Vancouver Police Board  for permit and  police response

        e.   Yearly  renewal  notices  and  yearly  renewal  of  all
             permits on file.

        f.   Monitoring  and enforcement  of  premises  that do  not
             renew their alarm permits (6,236 in 1995).

   In the  calender year of  1995,  29,737  permits were issued,  an
   increase of 20.1%. Total  revenue for the 1995 calender  year was
   $954,607 a 76.5% increase.  

   Temporary staff expenditures  for 1995 were  $61,500.  For  1996,
   temporary staff expenditures to June  30 were $38,000.  Temporary
   staff  costs for  the last  six months  continues to  be slightly
   higher  because  the program  start  date causes  a  large permit
   renewal work load.   

   Fig. A
        Year          Permits        % change        Revenue        % change

        1993          18,218                         $320,000

          1994          24,758           35.9%         $540,898         69.0%
          1995          29,737           20.1%         $954,607         76.5%

   The increase in revenues versus actual increases in permits is as
   a  result of  fees charged  for alarm permit  re-instatements and
   enforcement of non-renewals.

   According to the  B.C. Chapter of the Canadian Alarm and Security
   Association, the  industry is experiencing  an approximate growth
   rate of 25% in the security alarm sector.

   The 1996 temporary  staff budget was $67,000. This equates to the
   cost of two full time Clerk II positions. It is apparent that the
   level of staff required will not drop below the  minimum level of
   these two positions. 

   The conversion from temporary staff to fulltime staff will result
   in  an increase in efficiency and  effectiveness.  It will reduce
   the  ongoing turnover  and  will reduce  the amount  of  time the
   Program Coordinator has  to spend in the  training of new  staff.
   This will enable  staff to better deal with the constant increase
   in the program workload.  The ability for staff to gain expertise
   will also allow for an improved service to the public.


   There are  no financial implications  as the  costs for the  full
   time staff will  equal those budgeted for  the temporary clerical
   h               e               l               p               .


   There is no direct relationship between the contemplated staffing
   changes and families or children.


   The Teamster s Union has been provided a copy of this report.


   The alarm  industry is experiencing dramatic  growth. This growth
   directly impacts on  the work load experienced by the False Alarm
   Reduction Program staff. The requested change to  full time staff
   will  ensure the  continued efficiency  and effectiveness  of the

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