POLICY REPORT ENVIRONMENTAL Date: July 15, 1996 Dept. File No. TO: Standing Committee on Planning and Environment FROM: General Manager of Engineering Services SUBJECT: Apartment Recycling Program RECOMMENDATION A. THAT council authorize the General Manager of Engineering Services to add an additional 250 apartment buildings to Stage 2 (the Apartment Recycling Pilot Program). Further that Council approve funding the additional Stage 2 annual operating costs of $170,000 from the Solid Waste Capital Reserve until a cost-recovery mechanism is operational. B. THAT Council approve the implementation of Stage 3 of the Apartment Recycling Program with annual operating costs of $2,050,000 ($1.3 million in 1997) and capital costs of $4,620,000 to be funded from the Solid Waste Capital Reserve. C. THAT, subject to the formation of the Solid Waste Utility, mandatory Apartment Recycling User-Fees be billed annually to all apartment buildings on the basis of a uniform charge per dwelling unit of approximately $28 per year, effective the first day recycling services are provided. D. THAT Council approve the establishment of one Assistant Superintendent, one Subforeman, two temporary Clerks, and two temporary Engineering Assistants during the implementation of Stage 3 of the Apartment Recycling Program, subject to job evaluation by the General Manager of Human Resource Services. E. THAT Council instruct the General Manager of Engineering Services to report back to Council with an update of Stage 3 prior to Council approving the implementation of and funding for Stage 4 of the Apartment Recycling Program. F. THAT Council authorize the General Manager of Engineering Services to apply for Provincial funding assistance under the Multi-Material Recycling Financial Assistance Program for up to one quarter of the capital costs, initial promotional costs, and educational costs of Stages 3 and 4 of the Apartment Recycling Program. CONSIDERATION G. THAT the General Manager of Engineering Services report back on an option to contract out a portion of the Apartment Recycling Program. GENERAL MANAGERS' COMMENTS The General Manager of Engineering Services comments that, with respect to Consideration G, if Council wishes to examine contracting out a portion of the apartment recycling program, now is the best time to make this decision. Operating an elaborate program such as apartment recycling requires a significant investment in both equipment and labour. Hence, prior to purchasing recycling trucks and hiring new staff, it is imperative that Council considers this item at this time. The General Manager of Engineering Services does not recommend Consideration G. Operations of the Apartment Recycling and Blue Box Programs are expected to overlap (i.e., some apartment buildings will be serviced by Blue Box trucks, and vice-versa). Therefore, Consideration G may result in a loss of coordination between recycling programs leading to some inefficiencies in equipment and personnel utilization, processing and marketing of materials, public education, etc. Consideration G may also result in a loss of program flexibility (e.g., a non-City controlled approach may require re-tendering of collection contracts prior to adding additional recyclable materials to the program). In addition, projections based on the Apartment Recycling Pilot Project indicate that a City run program will achieve competitive prices while providing quality services. The General Manager of Corporate Services comments that the recommendations of this report commit the City to on-going operating costs of $2 million for Stage 3 plus an additional $1.4 million for Stage 4, and upfront capital costs of $8.1 million. The expectation is that the operating costs will be recovered through an annual charge per suite of $28, but this billing is dependent on the Provincial Government passing legislation to enable user fees for Solid Waste. In the meantime, the proposal is that these costs be funded from the profits of commercial disposals (which accrue to the Solid Waste Capital Reserve), which is also funding the current Blue Box program. The risk is that if the Province does not approve the legislation, consideration would have to be given to funding the apartment recycling costs through property taxes. COUNCIL POLICY On February 1, 1989, Council established a goal of reducing the City's solid waste stream by 50%. On January 13, 1993, Council approved, in principle, Stages 3 and 4 of the Apartment Recycling Program subject to the establishment of a cost recovery system (i.e., Solid Waste Utility). On May 3, 1994, Council agreed to support the Greater Vancouver Regional Solid Waste Management Plan, which includes mandatory apartment recycling programs. On September 12, 1995, Council agreed to implement a user-fee, cost-recovery system (i.e., Solid Waste Utility) for all solid waste management programs, except street cleaning, litter collection, and abandoned garbage collection, effective January 1, 1996. On February 8, 1996, the Standing Committee of Council on City Services & Budgets approved the deferral of the Solid Waste Utility until the City secures the appropriate Charter amendments from the Provincial Government. SUMMARY This report presents the proposed city-wide Apartment Recycling Program, which is designed to provide a similar level of recycling service to residents of apartment buildings as the Blue Box Program provides to residents of single-family and duplex households. The Apartment Recycling Program, which is divided into two stages, will be phased in over a three-year period. The proposed program is designed in accordance with the recommendations of the Regional Solid Waste Management Plan and consists of the following principal components: - recycling service shall be provided to every apartment building within the City; - all types of City apartment buildings will be required to participate (i.e., strata, co-op, and rental); - all apartment buildings will be levied a mandatory annual Apartment Recycling User-Fee on the basis of a uniform charge per dwelling unit (subject to the formation of the Solid Waste Utility). The Apartment Recycling User-Fee is estimated to be $28/dwelling unit/year, which includes $27 for apartment recycling plus $1 for other recycling programs/events; - three types of collection containers will be utilized, depending on the number of dwelling units and available space at each building: blue boxes, wheeled carts, and dumpsters; - a total of 29 recycling trucks will be required (including spares); - annual operating costs, including the amortization of capital, will be recovered through Apartment Recycling User-Fees (subject to the formation of the Solid Waste Utility); - the City will provide weekly collection of recyclable materials to each apartment building; - initially, three recyclable commodities will be collected: old newspapers, mixed paper products, and mixed containers, which are the same materials collected in the Blue Box Program; - the creation of permanent staff positions will be required for an Assistant Superintendent, a foreman, a sub-foreman, and drivers and swampers; - an expansion of the office space at the recycling depot will be required to provide offices for Apartment Recycling staff; and, - if the Solid Waste Utility is delayed further, interim funding will be provided from the Solid Waste Capital Reserve. The estimated total cost of the Apartment Recycling Program includes $8,140,000 for capital costs (which may be eligible for a one-quarter grant from the Province) and $3,400,000 for annual operating costs. The capital costs will be funded from the Solid Waste Capital Reserve, whereas the annual operating costs will be recovered through Apartment Recycling User-Fees that are subject to the formation of the Solid Waste Utility. As the procurement of recycling trucks for the first stage of the Program is expected to take twelve months, apartment buildings will not be brought on-line until July 1, 1997. Consequently, an interim measure to expand the Apartment Recycling Pilot Project for up to an additional 250 buildings has also been proposed. PURPOSE The purpose of this report is twofold: 1. to update Council of the results of Stage 1 (the mini-depot program) and Stage 2 (the Apartment Recycling Pilot Program); and, 2. to resubmit and update recommendations for the implementation of and funding for Stage 3 (bringing on-line 50% of apartment buildings) and Stage 4 (bringing on-line the remaining 50% of apartment buildings) of the Apartment Recycling Program (hereinafter designated as ARP). BACKGROUND The City's current residential waste reduction programs (which include the blue box program, the recycling depot program, the backyard composter and worm bin distribution programs, the fall leaf collection program, the yard waste drop-off program, and the Christmas tree collection program) divert nearly 17% of the City's total residential solid waste stream from landfills. Unfortunately, however, these programs mainly service one and two-family residences, which represent only sixty percent of the City's total residential population. Consequently, a report was submitted to Council on April 14, 1992 that recommended implementing a city-wide ARP which is expected to increase the above noted diversion rate to over 25%. Originally reported to Council in 1992, the ARP was designed to be implemented in four Stages: Stage 1 - upgrade the main recycling depot at Manitoba Yards and install six mini-depots throughout the City; Stage 2 - implement an apartment recycling pilot project to provide recycling services to up to 150 apartment buildings; Stage 3 - provide apartment recycling to up to 50% of apartment buildings; and, Stage 4 - provide apartment recycling to the remaining 50% of apartment buildings. To date, Stages 1 and 2 have been successfully implemented. Stage 1 was implemented to provide interim recycling facilities for apartment residents until Stages 3 and 4 are implemented. Stage 2 was implemented to provide Engineering Staff an opportunity to test various apartment recycling operating techniques, such that the most effective and efficient city-wide Program could be implemented. The following chronology displays significant events that have transpired since the apartment recycling report was originally submitted to Council on April 14, 1992: April 14, 1992 - Council authorized the City Engineer to implement Stages 1 and 2, with full capital and operating costs to be funded from the Solid Waste Capital Reserve. - Council deferred the implementation of Stages 3 and 4 pending a public workshop on solid waste and recycling. - Implementation of Stage 2 was delayed until Provincial funding assistance was established. October 10, 1992 - A public workshop on solid waste and recycling was held. January 13, 1993 - A report was submitted to Council to summarize the workshop and resubmit the recommendations to implement Stages 3 and 4 of the ARP as originally submitted on April 14, 1992. - Council approved, in principle, Stage 3 of the ARP with specific implementation details to be approved following a report back on a cost-recovery funding mechanism. December, 1993 - The Province deferred funding assistance for Stages 1 and 2 until GVRD staff advise the Province that the ARP is designed in accordance to the requirements of the Regional Solid Waste Management Plan. May 17, 1994 - Due to the lack of Provincial funding assistance, a report was submitted to Council to recommend delaying the implementation of Stage 2 until Provincial funding assistance was approved. - Council instructed staff to begin Stage 2 implementation and continue to seek Provincial funding assistance. June 8, 1994 - The GVRD advised the Province that the ARP is in accordance with the requirements of the Regional Solid Waste Management Plan. January 25, 1995 - The City received approval for Provincial funding assistance of Stages 1 and 2. May, 1995 - The implementation of Stage 2 began. September 12, 1995 - Council approved the recommendation to create a Solid Waste Utility to recover the operating costs of all Solid Waste Management Programs, except for street cleaning, litter collection, and abandoned garbage collection. February, 1996 - Council deferred the implementation of the Solid Waste Utility pending the appropriate amendment(s) to the Vancouver Charter, which was expected to be in place by January 1, 1997. DISCUSSION The design of Stages 3 and 4, as presented in this report, has been slightly modified from its original, 1992 design. Briefly, these modifications have produced the following results: 1. due to a restructured processing and marketing contract, the annual operating costs of Stages 3 and 4 are estimated to be considerably lower than originally anticipated; and 2. the ARP's truck fleet will consist primarily of multi-material collection trucks rather than single-material collection trucks. Results of Stages 1 and 2 As detailed in Appendix "A", the results of Stages 1 and 2 suggest that a city-wide apartment recycling system would be much more effective in reducing Vancouver's apartment waste stream than a drop-off system. Furthermore, the results of Stage 2 suggest that a city-wide ARP would recover roughly 12,000 tonnes of recyclable materials per year, which represents roughly 20% of the total apartment waste stream. Design of Stages 3 and 4 The implementation of the city-wide ARP is divided into two parts: Stage 3 provides collection services to 50% of the apartment buildings, and Stage 4 provides collection services to the remaining 50%. The design of the proposed city-wide Program is in accordance with the recommendations of the Regional Solid Waste Management Plan. Additionally, the program will provide a similar level of recycling services to apartment buildings as the Blue Box Program currently provides to one and two-family households. In particular, Stages 3 and 4 will consist of the following design parameters: - 2 - - the program shall service every apartment building within the City (i.e., all residential apartment buildings that do not currently receive the City's blue box recycling service); - all apartment buildings will be levied a mandatory annual Apartment Recycling Use-Fee that is based on the total number of dwelling units within the building (subject to the establishment of the Solid Waste Utility); - all City apartment buildings will be required to participate (i.e., strata, co-op, and rental); - additional fees will be levied against any building that requests roll-out service for wheeled carts or dumpsters (i.e., similar to garbage container system); - blue boxes, wheeled carts, and dumpsters will initially be supplied by the City, however, the City may have to charge buildings for replacement carts in the future; - annual operating costs, including the amortization of capital, will be recovered through Apartment Recycling User Fees; - City forces will provide weekly collection of recyclable materials to each building; - initially, three recyclable commodities will be collected: old newspapers (ONP), mixed paper products (MPP), and mixed containers (MCO), which are the same materials collected in the Blue Box Program; - the truck fleet will consist of 25 multi-material, side-loading trucks (which includes five spare trucks ) and four single-material, front-loading trucks (which includes one spare truck); - depending on the number of dwelling units at a particular building, each building will be provided with one type of container system: blue boxes, wheeled carts, or dumpsters; and, - excluding those dwelling units utilizing the blue box collection system, each dwelling unit will be provided with an in-suite recycling bag to transport recyclable materials to their building's wheeled cart or dumpster container system. Further details of the design of Stages 3 and 4 are provided in Appendix "B". Implementation of Stages 3 and 4 As detailed later in this report, the implementation of Stages 3 and 4 is expected to take roughly three years to complete. This period reflects the time required to procure equipment, visit and customize service to each apartment building, and troubleshoot collection efficiency problems. As the procurement of the collection trucks (i.e., tender, purchase, and delivery) is expected to take roughly twelve months, additional buildings are not expected to be brought on-line until July 1, 1997. Consequently, in the interim, the General Manager of Engineering Services recommends adding up to another 250 apartment buildings to Stage 2, which would bring the total number of serviced apartment buildings to 400. As at least one spare collection truck can be made available, these additional buildings may begin to be brought on-line starting immediately. If we are able to free up additional equipment, we will speed up the implementation process. Implementation Risks of Stages 3 and 4 Although there were few risks associated with the implementation of Stages 1 and 2, there are substantial risks associated with the implementation of Stages 3 and 4. These risks are noted as follows: - Estimates of the number of apartment buildings and apartment dwelling units are based on information from the City's 1994 tax-roll database and the Canada Post delivery database. Some property addresses did not reveal the specific number of dwelling units located at that particular site and had to be estimated. Therefore, the estimates of 7,100 apartment buildings and 125,000 dwelling units are not expected to be precise. However, they are expected to be within plus or minus ten percent. As a result of this uncertainty, the estimated number of required recycling trucks and staff positions (and hence the estimated capital and operating costs of the Program) have been conservatively projected on the high-side. The program will be adjusted to reflect actual experience and as a result costs will vary somewhat. - The participation rates, recovery rates, and truck requirements used in the design of the program are based upon information obtained from the Pilot Project. These results may or may not be representative of the buildings that are yet to be serviced (hence, design modifications may be required). - As recycling revenues are based on fluctuating material prices (recycling revenues are used to offset some of the operating cost of the Program), annual net operating costs will vary from year to year. - Some apartment buildings already have recycling contracts with private companies (which is estimated to be less than five percent of apartment buildings). These contracts and the companies providing such service will have to be dealt with as fairly as possible but still result in a City controlled program for all buildings. Recognizing these risks, we have divided the implementation of the city-wide Program into two stages, which allows for and requires interim review. FUNDING Recommended Addition to Stage 2 No additional capital costs will be associated with the addition of 250 apartment buildings to Stage 2, as a spare collection truck is available and the recycling containers/bags are included with the Stage 3 capital costs. However, annual operating costs of $170,000 will be incurred and, therefore, require a funding source. The General Manager of Engineering Services recommends that these operating costs be funded from the Solid Waste Capital Reserve until the Solid Waste Utility is operational. Stages 3 and 4 The capital and operating costs for Stages 3 and 4 are significant. These costs are summarized below. CAPITAL (One-Time) STAGE 3 $4,620,000 STAGE 4 $3,520,000 TOTAL $8,140,000 The above capital costs include the following components: container costs (e.g., wheeled carts, blue boxes, apartment blue bags, and dumpsters); truck costs; Manitoba Works Yard office expansion costs; computer hardware/software costs; and initial promotion costs. The capital costs will be funded from the Solid Waste Capital Reserve, although the City is eligible for Provincial funding assistance of up to one-quarter of these costs (i.e., $2,035,000). However, Council should note that the actual amount of Provincial funding assistance that has been approved in the past has been significantly less. For example, in 1993 the City applied to the Province for funding assistance for the Yard Waste Composting Program, for which the City was eligible for funding assistance of up to $710,000. Unfortunately, due to budget constraints, the Province approved funding assistance for less than forty percent of the original request (i.e., $275,000). Consequently, although the General Manager of Engineering Services recommends applying to the Province for funding assistance, the financial projections in this report have been prepared excluding funding assistance. The above capital funding is not expected to draw the Solid Waste Capital Reserve below Council's established $10 million minimum balance (in 1993$). ANNUAL OPERATING (includes amortization of capital) STAGE 3 $2,050,000 STAGE 4 $1,350,000 TOTAL CITY-WIDE (i.e., Stages 3 and 4 complete) $3,400,000 The above operating costs include the following components: collection and supervisory staff costs; management and administration costs; container maintenance and replacement costs; truck maintenance, fuel, and amortization costs; promotional and advertising costs. The estimated Stage 3 annual operating costs can be broken down as follows: Jan. - July 1997 Pre-implementation operating costs of $200,000 for miscellaneous administration, preparing of collection schedules and beats, contacting building representatives, etc. July - Dec. 1997 Stage 3 operating costs of $1,050,000. Jan. - Dec. 1998 Stage 3 operating costs of $2,050,000. The $200,000 pre-implementation costs will be funded from the Solid Waste Capital Reserve. However, the Stage 3 and 4 annual operating costs will be funded through the collection of Apartment Recycling User-Fees as part of the Solid Waste Utility (see the following section on Cost Recovery). Since the city-wide Program is expected to recover 12,000 tonnes per year of recyclable materials from roughly 125,000 dwelling units, the annual operating costs of the ARP are expected to be $283/tonne, or $27/dwelling unit/year. By comparison, the annual operating costs of the Blue Box Program are $185/tonne, or $35/household/year. These costs reflect current market conditions for processing and marketing recyclable materials (i.e., a processing and marketing contract, if tendered today, would neither generate net revenues nor produce net costs). In addition, a two-year temporary provision to lease parking space for the new apartment recycling trucks has been included in the operating costs of Stage 3. This space is required due to the current lack of available parking at Manitoba Yards. However, we anticipate that adequate parking space will be available at Manitoba Yards within two to three years, when the new Works Yard is fully developed. Cost Recovery Via the Solid Waste Utility As mentioned above, the operating costs of Stages 3 and 4 will be recovered through user-fees, as part of the Solid Waste Utility. The Apartment Recycling User-Fees will be billed annually to each apartment building on per-dwelling unit basis. The user-fees will reflect the costs of all apartment recycling programs (i.e., ARP, Christmas tree chipping events, worm composting distribution events, etc.). Therefore, in total, the annual costs of these programs is estimated to be $3,470,000, which results in an annual Apartment Recycling User-Fee of $28/dwelling unit/year. The Blue Box User-Fee (which includes costs for all applicable recycling programs) is currently estimated to be $37/household/year. During the implementation of Stages 3 and 4, Apartment Recycling User-Fees will be billed on a pro-rated basis over a 365-day calendar year. For example, if an apartment building comes on-line July 1, 1997, an Apartment Recycling User-Fee of $14.12/dwelling unit (i.e., 184/365 x $28/dwelling unit/year) would be levied for 1997. The annual Apartment Recycling User-Fee is expected to fluctuate on a yearly basis. This yearly fluctuation can be attributed to two main factors: (1) inflation (i.e., changing labour and equipment rates), and (2) changing market prices for recyclable materials (i.e., the processing and marketing revenues/costs vary monthly). However, this fluctuation will be minimized through a multi-year rate stabilization fund within the Solid Waste Utility. What if the Solid Waste Utility is not available? On February 8, 1996, the Standing Committee of Council on City Services & Budgets approved: THAT the implementation of the operational elements of the Solid Waste Utility, previously approved for start up on January 1, 1996, be deferred until the City is able to secure the appropriate Charter amendments from the Provincial Government. The revised implementation date will likely be January 1, 1997. At the time of writing, the Charter amendments have not been secured. Therefore, recognizing that the Charter amendments may not be secured by July 1, 1997 (the time that Stage 3 buildings are expected to be brought on-line), the General manager of Engineering Services recommends funding the annual operating costs of Stage 3 from the Solid Waste Capital Reserve until the Solid Waste Utility is operational (i.e., $1.3 million in 1997 and $2 million thereafter). As the implementation of Stage 3 and 4 is expected to be a three year process, this recommendation is crucial to achieving the City's 50% waste reduction goal by the year 2000. If this recommendation is not approved by Council, the implementation of Stage 3 will have to be delayed indefinitely, until the appropriate Charter amendments are secured and the Solid Waste Utility is operational. The Solid Waste Capital Reserve is capable of funding the above operating costs without dropping below Council's established $10 million minimum balance. ALTERNATIVES/OPTIONS Who will operate the proposed Program? When the ARP was originally presented to Council in 1992, several different approaches were identified. In particular, Council considered who should operate the proposed Program (i.e., City collection versus Private collection). At that time, Council decided that the Program would be operated by the City, which is similar to the operations of the City's blue box and garbage collection programs. Council should note that a quick review of recycling costs in Vancouver and other municipalities indicates that our costs are competitive. Furthermore, a City-run approach is expected to provide the City with significant advantages. For example, by controlling the collection operations of the Program, the City can make ongoing adjustments to meet or exceed the City's mandated waste reduction goals without the constraint of re-negotiating the terms and conditions of a collection contract. Additionally, by making apartment collections compatible with blue box collections, and combining truck fleets and labour, both program will benefit through increased flexibility and economies of scale (i.e., one truck can collect both blue boxes and apartment containers). These are important benefits, particularly if both the Blue Box and Apartment Recycling Programs are expected to grow and change together over time. Therefore, we continue to support Council's original decision to maintain control over the operations of the ARP. However, if Council wishes to reconsider this, Engineering staff can perform a more detailed analysis of municipal versus private collection costs and services. Please note that the ARP would result in a loss in refuse collection business for private waste haulers in proportion to the amount of recyclables that are generated by the program. ENVIRONMENTAL IMPLICATIONS The ARP represents one of the many programs that are required to achieve the Regional Solid Waste Management Plan's 50% waste reduction goal. Specifically, the ARP is expected to divert roughly 12,000 tonnes, or 20%, of the City's total apartment waste stream from landfills. Consequently, as the majority of these materials are currently being landfilled, the ARP is expected to have a positive environmental impact. SOCIAL IMPLICATIONS Recycling Programs such as the Blue Box Program and the proposed ARP provide Vancouver residents an opportunity to directly contribute to the enhancement of their environment. Additionally, City staff have received strong support from Vancouver apartment residents who feel that they are currently left-out of the recycling loop; consequently, they support the implementation of a city-wide ARP. Hence, we believe the ARP will provide positive social implications, particularly for apartment residents. PERSONNEL IMPLICATIONS - 3 - As detailed in Appendix "C", the implementation of Stages 3 and 4 will require the creation of several new staff positions which will overlap and interact with the existing Blue Box staff. As a result, the addition of the ARP will require the creation of a new Assistant Superintendent position to manage the operations of these two large programs and future recycling programs. (Note that no new Assistant Superintendent position was created when the Blue Box Program, or any other recycling program, was added; hence, existing supervisory staff are unable to absorb another large program). In addition, the implementation of the ARP will require the creation of the following new positions, some of which were already approved in 1992 though have not been filled: two temporary assistant technicians; one foreman; one subforeman; two temporary clerks; twenty three truck drivers; three swampers; and one labourer/driver. IMPLEMENTATION PLAN The successful implementation of Stages 3 and 4 requires an detailed plan to ensure that equipment is timely procured and apartment managers/owners are adequately notified of the upcoming service. Therefore, an implementation plan has been prepared and consists of the following components (see Appendix "D" for further details): Addition to Stage 2 August-96 Begin bringing on-line up to an additional 250 apartment buildings to the Pilot Project (5 months). Stage 3 August-96 Prepare tenders for the supply and delivery of trucks and containers (three months). November-96 Award truck and container tenders and purchase 60% of the required truck fleet and 50% of the required containers (ten months). April/May-97 Trucks delivered to Works Yard and outfitted by Garage (one month). July-97 Contact apartment building representatives for buildings that will be included in Stage 3 and perform individual site meetings to deliver containers, recycling brochures, and provide miscellaneous information (twelve months). Stage 4 April-98 Report back to Council regarding the results of Stage 3. April-98 Purchase remaining trucks and containers (ten months). July-98 Contact apartment building representatives for all remaining buildings and perform individual site meetings to deliver containers, recycling brochures, and provide miscellaneous information (twelve months). July-99 Discontinue the mini-depot system (note: Main Recycling Depot will continue). Stage 3 is planned to begin in the West End and will expand to other apartment neighbourhoods having the greatest density of buildings and population (i.e., Fairview Slopes and Kitsilano). Additionally, slightly more than half of the trucks are scheduled to purchased in Stage 3. This will allow for the continued expansion of the Stage 4, as ten months will be required to procure the remaining truck fleet. COMMUNICATIONS PLAN The ARP is designed to service all residential buildings that do not currently receive the City's Blue Box service. Therefore, each apartment building/dwelling owner must be contacted and informed of this new and upcoming program. As this program shall service an estimated 7,100 apartment buildings (est. 125,000 apartment dwellings), contacting each and every building will not be a simple and straightforward task. Consequently, a communications plan has been established to ensure that each apartment building/dwelling is notified and brought on-line. The communications plan consists of the following procedures: 1. Make initial contact(s) through miscellaneous media and personalized letters. 2. Arrange and perform individual site meetings at each building. Each apartment will be provided with apartment recycling instructions, brochures, recycling bags or boxes, etc. 3. Provide follow-up service to apartment residents through the City's Recycling Hotline. In order to set up a site meeting, City staff must make contact with the appropriate representative for each building. The building representative may be the owner, site manager, property manager, strata council member or interested tenant. The most important initial contact will probably be the building's property management company, and our plan concentrates on these companies by using the following contact mechanisms: - ads in property management magazines - letters to property management companies - ads in community newspapers - miscellaneous City media (i.e., Faxback, City of Vancouver Home Page on the Internet, and the City's tax newsletter) For the ads and letters, the current working area will be shown and building representatives in that area will be asked to call a number to set up a site meeting. The notice in the City's tax newsletter will provide more general information about the Program, which will be important in reaching the large number of individual strata owners. This process will be a major undertaking for City staff and the communications strategy will likely be modified as experience is gained in Stage 3. If the strategies above are not successful for all the buildings, it may be necessary to either contact the site manager in person or send an informative letter directly to the building's tax address. CONCLUSION Recognizing that waste reduction is the principal goal of recycling programs, the General Manager of Engineering Services expects the implementation of Stages 3 and 4 to bring the City closer to achieving its 50% waste reduction goal. the ARP, which is expected to divert more than 12,000 tonnes of recyclable materials from landfill sites, is designed in accordance with the recommendations of the Regional Solid Waste Management Plan. Upon full implementation, the Program will provide a similar level of recycling services to apartment residents as the Blue Box Program currently provides to the City's one and two-family residents. * * * * * APPENDIX A RESULTS OF STAGES 1 AND 2 Stage 1 The implementation of Stage 1 resulted in the establishment of six-mini depots (located throughout the City) and the refurbishment of the Main Recycling Depot at Manitoba Yards. Currently, the mini-depots primarily provide recycling opportunities to Vancouver s residents that don t have access to the City s Blue Box Program. Each mini-depot location provides facilities for residents to drop-off recyclable materials. The recyclable materials that may be dropped off are identical to the materials that are collected through the Blue Box Program: old newspapers; mixed paper products; and mixed containers (#1 and #2 plastics, tin, and glass bottles and jars). In 1995, the mini-depots recovered roughly 500 tonnes of recyclable materials (in comparison to the 16,000 tonnes of recyclable materials recovered through the Blue Box Program). This result suggests that the mini-depots are being utilized by only a small portion of apartment dwellers and, therefore, are not as effective as a comprehensive, city-wide recycling program such as the ARP. Consequently, the mini-depot system will be discontinued upon the completion of Stages 3 and 4. The Main Recycling Depot at Manitoba Yards provides recycling facilities for the public to drop-off many recyclable materials: old newspapers; mixed paper products; plastic containers (which includes #1, #2, #4, and #5 plastics); ferrous metals; lead acid batteries; aluminum; glass bottles and jars; old magazines; and mixed paper products. As this depot provides recycling facilities for many different types and quantities of recyclable materials, it is being utilized by many different segments of the public (i.e., existing Blue Box participants, apartment dwellers, businesses, non-Vancouver residents). In 1995, the main recycling depot recovered approximately 3,500 tonnes of recyclable materials. As noted above, the Main Recycling Depot provides facilities for the recovery of many different types and quantities of recyclable materials; therefore, this depot will continue to operate after Stages 3 and 4 have been implemented. Stage 2 As many obstacles and concerns of a city-wide ARP were identified early in the development of the Blue Box Program, the Apartment Recycling Pilot Project was implemented to provide a small-scale model of a city-wide Program. The Pilot Project also provided City Staff the opportunity to test various operating techniques so that the most effective and efficient city-wide program would be established. The Pilot Project buildings were selected such that a representative mix of Vancouver s apartment buildings were included. Currently, the Apartment Recycling Pilot Project provides recycling services to over 150 buildings, which account for roughly 5,000 dwelling units. In aggregate, these buildings generate roughly 350 tonnes of recyclable materials per year. What We ve Learned from Stage 2 Apartment Recycling Programs are significantly different than curbside Blue Box programs, requiring different equipment and collection systems. As each building varies in regard to its physical condition, property management, ownership, number of tenants, tenant demographics, etc., an Apartment Recycling Program must be designed to accommodate each building s particular needs. As a result, an Apartment Recycling Program is more complex to design and implement than a curbside Blue Box program. Due to the complexity of designing the ARP, the Apartment Recycling Pilot Project was implemented so that Engineering Staff could experiment with various operating techniques and equipment to establish the most efficient and flexible Program for Vancouver. The following list represents the most significant observations and lessons learned from the Pilot Project: 1. For buildings utilizing the wheeled-cart container system, the multi-material, side-loading collection trucks are much more efficient that the single-material, front-loading collection trucks; consequently, as most buildings serviced by the ARP will utilize the wheeled-cart system, the proposed truck fleet, as originally proposed in the 1992 report, has been modified to include mostly multi-material, side-loading collection trucks. 2. Due to limited space at some buildings, recycling collection bins are sometimes difficult to site; although, based on the results of the Pilot Project, this problem is expected to occur for only one percent of buildings. Therefore, two options are available to ensure that these buildings receive recycling service: i. Where possible, locate the collection bins within City lanes (e.g., similar to some of the buildings that receive City refuse container service). -OR- ii. Set up a system such that the recycling containers of a neighbouring building can be used. 3. Apartment recycling contamination, while slightly worse than blue box recycling contamination, is not as severe as originally expected and is generally limited to plastic grocery bags. 4. Most building managers prefer a weekly, three-material collection schedule as opposed to a weekly, rotating one-material collection schedule. 5. Several buildings have reported significant waste diversion rates, which correspond to lower garbage disposal costs. 6. Some buildings are hard to service with multi-material, side-loading trucks due to space constraints at the collection location (i.e., within a narrow lane bounded by cars on one or both sides). 7. For buildings that utilize the wheeled-cart system, the majority of building tenants do not find the task of having to take their recyclables to the carts too tedious; rather, they typically take both their refuse and recyclables to their respective locations simultaneously. 8. Based on the results of a Pilot Project questionnaire, roughly 90% of building tenants questioned indicated that they participate in the program at least once a month. 9. Despite continued urging from Engineering staff, some buildings do not participate properly (i.e., consistent high levels of contamination). Consequently, service may have to discontinued until these problems are assured to be corrected. However, mandatory recycling user fees will still be required. APPENDIX B STAGES 3 AND 4: DESIGN DETAILS The implementation of the city-wide ARP is divided into two parts: Stage 3 to provide recycling services to 50% of the apartment buildings in the City, and Stage 4 to provide recycling service to the remaining 50%. The proposed truck fleet is comprised of two types of collection trucks: 25 multi-material, side-loading trucks (similar to the existing Blue Box trucks) capable of servicing wheeled carts and blue boxes, and 4 single-material, front-loading trucks capable of servicing wheeled carts and dumpsters. As a general guideline, the 7,100 apartment buildings in Vancouver can be grouped into four categories, each requiring a unique combination of collection containers and trucks: Category 1 - 3,500 apartment buildings with five or fewer dwelling units each dwelling unit serviced exactly the same way as residences of the Blue Box Program many of these buildings may already be serviced through the blue box program each building serviced once per week by a multi-material, side-loading collection truck all three material types collected on collection day Category 2 2,300 apartment buildings with more than five and less than forty dwelling units each dwelling unit provided with an apartment recycling blue bags to transport recyclables to a centralized wheeled cart system each building provided with three to five wheeled carts (i.e., one cart for each material and additional carts for high generation materials) each building serviced once per week by a multi-material, side-loading collection truck all three material types collected on collection day Category 3 1,000 apartment buildings with between forty and eighty dwelling units each dwelling unit provided with an apartment recycling blue bag to transport recyclables to a centralized wheeled cart system each building provided with up to six wheeled carts (i.e., two carts for each material) each building serviced once per week by a multi-material, side-loading collection truck all three material types collected on collection day - B2 - Category 4 300 apartment buildings with over eighty dwelling units each dwelling unit provided with an apartment recycling blue bag to transport recyclables to either a centralized dumpster system or a centralized wheeled cart system each building provided with either three large dumpsters (one for each of ONP, MPP, and MCO) or six to nine wheeled carts (i.e., two or three carts for each material) each building serviced once per week buildings utilizing the dumpster system serviced by a single-material, front-loading collection truck buildings utilizing the wheeled cart system serviced by a multi-material, side-loading collection truck buildings utilizing the dumpster collection system will have each material type collected on a three-week cycle (i.e., ONP in week 1, MPP in week 2, and MCO in week 3) buildings utilizing the wheeled cart collection system will have all three material types collected on collection day APPENDIX C STAFFING REQUIREMENTS Stages 3 and 4 of the ARP will require the creation of the following staff positions: Assistant Superintendent one position to begin in Stage 3 (January, 1997) anticipated classification as Superintendent II responsibilities include managing the operations of the Blue Box and Apartment Recycling Programs, main recycling depot, and future recycling programs Assistant Technician two temporary positions to begin in Stage 3 (January, 1997) and end after Stage 4 is complete anticipated classification as Engineering Assistant II responsibilities include assisting the Recycling Engineer and Engineering Assistant IV in implementing Stages 3 and 4 by processing authorization forms and container lane permit applications, retrieving miscellaneous building information from site visits, and answering miscellaneous questions from building managers Foreman position already approved in 1992 as part of Stage 1 but not yet filled approved position to begin in Stage 3 (January, 1997) anticipated classification as Foreman II responsible for managing the ARP s collection crews Subforeman one position to begin in Stage 3 (July, 1997) anticipated classification as Subforeman II responsible for assisting the ARP Foreman Clerks two temporary positions to begin in Stage 3 (January, 1997) and end after Stage 4 is complete anticipated classification as Clerk II one clerk will work in the Solid Waste Management Branch and responsibilities will include arranging/booking site visits, mailing applications, and miscellaneous clerical work one clerk will work at Manitoba Yards and responsibilities will include miscellaneous clerical work and answering telephone calls as part of the City s Recycling Hotline Multi-Material, Side-Loading Truck Drivers ten positions to begin in Stage 3(July, 1997) and an additional ten positions to begin in Stage 4 (July, 1998) anticipated classification as Truck Driver III responsibilities include providing collection service to apartment buildings that utilize either the Blue Box system or the Wheeled Cart system collections consist of manual blue box and semi-automatic wheeled cart servicing Single-Material, Front-Loading Truck Drivers two positions to begin in Stage 3 (July, 1997) and an additional one position to begin in Stage 4 (July, 1998) anticipated classification as Truck Driver III responsibilities include providing collection service to apartment buildings that utilize either the Wheeled Cart system or the Dumpster system collections consist of semi-automatic cart and dumpster servicing Swampers/Operators two positions to begin in Stage 3 (July, 1997) and an additional one position to begin in Stage 4 (July, 1998) anticipated classification as Swamper/Operator responsibilities include assisting the single-material, front-loading truck driver to provide collection service to hard-to-access apartment buildings Labourer/Driver one position to begin in Stage 3 (July, 1997) will be required five days per week during implementation stages and two days per week during post-implementation years anticipated classification as Truck Driver II responsibilities include delivering recycling containers to apartment buildings during implementation stages and maintaining/replacing containers throughout post-implementation years APPENDIX D IMPLEMENTATION PLAN Selection of Stage 3 Buildings The selection of buildings to be included in Stage 3 will not be done on a voluntary basis, as was the case for Stage 2. Rather, buildings will identified and selected on a block-by-block basis within a particular neighbourhood. In particular, Stage 3 will target the densest apartment neighbourhoods, namely the West End, Fairview Slopes, Kitsilano, and the Central Business District. The West End was chosen as the starting point for Stage 3 because of it encompasses a relatively large area and has a high building and population density. This should provide the most efficient start to the Program by establishing the maximum material diversion for the number of trucks available. The implementation of Stage 3 will be complete when any one of the following conditions is achieved: the truck fleet reaches its 5-day working capacity; fifty percent of the City's apartment buildings (i.e., approximately 3,500 buildings) are on-line; or, fifty percent of the City's apartment residents (i.e., approximately 90,000 people) are provided apartment recycling services. Three months before reaching any of the above conditions, Engineering Staff will report back to Council with regards to the status of Stage 3 and recommend implementation of Stage 4. Mechanics of Building Site Visits Individual site visits at each building will be required. Typically, this meeting will be attended by an Engineering Staff member and a representative from the particular building. These meetings allow City Staff to: assess the varying site characteristics (storage areas, truck access, fire regulations, etc.) and tailor the service to each building. provide the building representative with general information about the program and answer any questions or concerns. specify tasks that are the responsibility of the building such as cart set-out, promotion and material monitoring. Based on the results of the Pilot Program, these individual meetings are essential to ensuring a smooth start to the Program. The exhibit on the following page presents a graphical outline of the implementation plan. Attached Appendix "E" shows the approximate distribution of apartment neighbourhoods throughout the City.