SUPPORTS ITEM NO. 3  
                                                      CS&B COMMITTEE AGENDA
                                                      JULY 25, 1996        


                              ADMINISTRATIVE REPORT


                                                        Date: July 11, 1996
                                                        Dept. File No. 3461


     TO:       Standing Committee on City Services and Budget

     FROM:     Manager of the Housing Centre

     SUBJECT:  Grant - Y.W.C.A. Vancouver Housing Registry



     RECOMMENDATION

          A.   THAT Council approve a 1996 grant of $130,420.66 for
               operation of the Y.W.C.A. Vancouver Housing Registry,
               representing a 3% increase over the 1995 grant level; source
               of funds to be 1996 'Other' Grants Budget.

                                       OR

          If Council wishes to maintain equal cost-sharing with the
          Province,


     CONSIDERATION

          B.   THAT Council approve a 1996 grant of $126,622.00,
               representing a 50/50 cost-sharing with B.C. Housing
               Management Commission, and no increase over last year's
               grant; source of funds to be the 1996 'Other' Grants budget.


     GENERAL MANAGER'S COMMENTS

          The General Manager of Community Services RECOMMENDS approval of
          A.


     COUNCIL POLICY

     The City supports low and moderate income tenants through the
     development of social housing, rate of change and strata title
     conversion provisions, and through funding housing information and
     relocation services.

     Approval of a grant requires eight affirmative votes.



     PURPOSE

     This report recommends Council approval of the 1996 request of
     $130,420.66 from the Vancouver Housing Registry.


     BACKGROUND

     In April 1988, the Vancouver Y.W.C.A., responding to a proposal call
     from the City of Vancouver and the British Columbia Housing Management
     Commission (BCHMC), contracted to establish a housing registry in the
     City of Vancouver.  This is a service provided to both landlords and
     tenants.  The funding for the Vancouver Housing Registry (VHR) is
     initially shared 50/50 per cent by the City and the Province (BCHMC). 
     Despite being a service that the City has contracted for, the source
     of the funding has been 'Other' Grants.

     On July 27, 1995, a grant of $126,622 was approved by Council as the
     City portion of the annual funding for the period January 1, 1994 to
     December 31, 1995.


     Services Provided

     The Vancouver Housing Registry facilitates the most complete use of
     the remaining low end of market housing in Vancouver.

     The Vancouver Housing Registry is a free listing service for landlords
     and tenants.  Landlords are encouraged to list vacancies, at no cost,
     with the service.  Tenants are able to access vacancy listings using
     telephones provided and speak with a housing councillor for assistance
     with their housing search.

     Information is available on application for senior's and family
     non-profit housing, and housing co-operatives in addition to market
     rentals.  The service works on a self-help model, supported by
     Registry staff.  The vast majority of tenants who use this free
     service are low income and have special needs.  Many live near the
     margin of homelessness.

     A wide range of government and community-based organizations refer
     their clients and members to the Registry.  A partial list of
     referring agencies includes: emergency shelters, transition houses,
     Health Units, Persons With A.I.D.S., MOSAIC, Seniors' Centres,
     Neighbourhood Houses, Mental Health agencies, First Nations groups,
     Ministry of Social Services offices and services for the mentally and
     physically disabled.




     There continues to be a growing trend toward a greater complexity of
     problems presented by Registry clients - particularly clients with
     both multiple disabilities and significant lifeskill deficits.  The
     Registry is especially useful to tenants for whom discrimination,
     illiteracy, or language is a barrier to finding housing.  Many
     Registry clients do not own telephones and cannot afford to search for
     rental accommodation on their own.

     Staff from the VHR make presentations and lead discussions on housing
     and tenants rights to groups such as Project Parent, Immigrant
     Services Society, Elizabeth Fry Society and others.

     The City is receiving good value from the Vancouver Housing Registry. 
     The City's original proposal call was based on a service estimated at
     300 client contacts per month.  The use of the service has grown
     steadily every year of operation and is currently averaging well over
     3,200 client contacts per month.  Most clients name family and friends
     who found housing through the Registry as their source of referral.

     The VHR continues to maintain a strong working relationship with the
     Tenant Assistance Program and other City supported relocation
     services, sharing listings of vacancies, accepting referrals of
     tenants, and providing back up when Tenant Assistance staff are
     unavailable.

     During the year 1995-1996, the Tenant Assistance Program, BCHMC and
     the Housing Registry have reviewed and revised the data and statistics
     which the Registry collects.  We believe the new statistics format
     will more accurately describe the complexity and amount of work done
     by the Registry.  The current scope of the work could not have been
     anticipated when the data collection system was designed in 1988.

     The Single Mother's Homesharing Network (SMHN), which shared office
     space with the VHR, will not be continued.  While some excellent work
     was done, the effort was labour-intensive and not cost-effective.  The
     SMHN office space is now rented to Gail Winnecott of the Adolescent
     Service Unit.  This appears to be a synergistic relationship and
     monies from the rentals will go toward purchase of computers to
     accommodate the new data collection system.

     In May 1996, Registry staff, clients, funders and Y.W.C.A. staff met
     for an on-site evaluation.  The purpose of the evaluation was to find
     ways of enhancing efficiency without increasing costs.  The sharing of
     information has lead to creative solutions to problems ranging from an
     overloaded computer system to violent clients and theft of equipment.




     Funding Request

     The Registry originally sought a budget increase greater than that set
     by the City.  The Registry has revised its budget to allow for a 3%
     maximum increase, and can operate successfully within the revised
     budget.

     The 1995 and 1996 registry budgets, and the provincial and City shares
     are as follows:

                                   1995                1996

                 BCHMC          $156,020.00        $126,622.00

                 City           $126,622.00        $130,420.66
                                $282,642.00        $257,042.66                 TOTAL



     Originally, the costs of this service were shared between the City
     (46%) and the Province (54%).  In 1994, with the City's budget
     restraint the cost share formula changed, the province paying 55%, the
     City  paying 45%.  This formula has continued until this year when
     BCHMC Community Services funding was reduced, matching the City's last
     year's grant.  If the 3% increase in funding is approved, the City
     share would be 51% of the 1996 budget.

     During the next year, we will be meeting with the Province to
     synchronize the City and BCHMC funding schedules, and to achieve a
     50/50 cost-sharing.

     The $25,600 difference between the funding for 1995 and 1996 is being
     bridged by monies remaining unspent after SMHN closed in 1995.

     BCHMC has approved the Province's share of $126,622 of the 1996
     Registry budget, and it is recommended that the City's share of
     $139,866 be approved as well.



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